Frequently Asked Questions

AMVIN Sports is a premium sports retail destination based in the UAE…

Yes. Every product at AMVIN Sports is 100% authentic, sourced exclusively from authorized and trusted brands, and held to the highest industry standards.

You can reach our customer support team anytime via:
Email: info@amvinsports.ae
WhatsApp and Call: +971 55 244 3388
We aim to respond to all queries within 24 – 48 hours.

Yes. All prices shown on our website are inclusive of VAT, in line with UAE regulations.

Simply browse through our categories or use the search bar, select your product, add it to your cart, and proceed to checkout to complete your purchase.

We support multiple secure payment methods, including credit/debit cards and approved online payment gateways. Available options are displayed during checkout.

Yes. Once your order is successfully placed, a confirmation email with your order number and product details will be sent to you.

Once an order has been successfully checked out, it is promptly prepared for processing, and changes cannot be accommodated. This includes modifications to items, sizes, delivery or billing addresses, shipping methods, or adding additional products.

Should you require any changes after delivery, we will be happy to assist you in line with our Return & Exchange Policy. Please note that orders placed with incorrect address details cannot be held against AMVIN Sports if delivery issues arise.

Once an order has been successfully checked out, it is immediately prepared for dispatch and cannot be cancelled. However, we are happy to assist you through our Return & Exchange Policy after delivery, should you require any changes.

Currently, Cash on Delivery is not offered. We invite you to visit our physical store to complete your purchase and enjoy a personalized shopping experience.

Orders are usually delivered within up to 2 working days across the UAE. Delivery times may vary slightly during public holidays or high-demand periods.

Once your order is dispatched, you’ll receive an email with tracking details, allowing you to follow your delivery in real time through the courier’s system.

We offer free delivery on all orders above AED 300.00 within the UAE.
Orders below AED 300.00 are subject to an AED 25.00 delivery charge.

At the moment, we only deliver within the UAE. International shipping is not available yet.

All orders are delivered through our trusted courier partner, Eco express Courier.

If you receive an incorrect item or notice missing products, please email us within 3 business days of delivery so we can assist you promptly.

At AMVIN Sports, we strive to offer a smooth and transparent return experience. Please review the details below:

Returns are accepted within 7 days of delivery
Exchanges are permitted within 10 days of delivery
Each product is eligible for one exchange only
Exchange value must be equal to or higher than the original purchase value
Items must be unused, in original packaging, and in resalable condition
Customized or personalized items are not eligible for return or exchange
For hygiene and safety reasons, the following items cannot be returned or exchanged:
Undergarments, socks, ear plugs, swimming goggles, mouth guards, water bottles, and similar products.

Additional conditions:

Electronic items may only be returned or exchanged if unopened, unless found to be defective
Refunds are processed via the original payment method used at checkout
Refund processing may take up to 7 working days following item inspection
Depending on your bank, refunds may take 7–21 days to reflect in your account
If a replacement is unavailable, a refund will be issued in accordance with this policy, provided all conditions are met
Shipping charges are non-refundable, unless the item is damaged during delivery
Defective or damaged products must be reported within 15 days of delivery and are subject to inspection
All products covered under warranty are subject to the supplier’s warranty terms
This policy is in accordance with UAE Consumer Protection Law No. 15 of 2020.

Yes. Online orders can be returned or exchanged in-store if you present a valid receipt and the item meets our return conditions.

Yes, we do provide bulk and team order solutions for schools, clubs, and organizations. Fulfilment timelines may vary depending on order volume, and we recommend contacting us in advance for large-scale orders to ensure seamless coordination and timely delivery.

Online Store: Available 24/7
Physical Stores: Showrooms (Dubai & Sharjah): 12:00 PM – 11:00 PM