OVERVIEW

At AMVIN Sports, we strive to offer a smooth and transparent return experience.
Please review the details below:

  • Returns are accepted within 7 days of delivery
  • Exchanges are permitted within 10 days of delivery.
  • Each product is eligible for one exchange only.
  • Exchange value must be equal to or higher than the original purchase value
  • Items must be unused, in original packaging, and in resalable condition.
  • Customized or personalized items are not eligible for return or exchange.

For hygiene and safety reasons, the following items cannot be returned or exchanged:
Undergarments, socks, ear plugs, swimming goggles, mouth guards, water bottles, and similar products.

Additional Conditions:

  • Electronic items may only be returned or exchanged if unopened, unless found to be defective.
  • Refunds are processed via the original payment method used at checkout.
  • Refund processing may take up to 7 working days following item inspection.
  • Depending on your bank, refunds may take 7–21 days to reflect in your account.
  • If a replacement is unavailable, a refund will be issued in accordance with this policy, provided all conditions are met.
  • Shipping charges are non-refundable, unless the item is damaged during delivery.
  • Defective or damaged products must be reported within 7 days of delivery and are subject to inspection.
  • All products covered under warranty are subject to the supplier’s warranty terms.

This policy is in accordance with UAE Consumer Protection Law No. 15 of 2020.

COST OF RETURNS

Returns or exchanges are free of charge for one instance per order. No additional shipping fees will apply.

HOW TO RETURN OR EXCHANGE YOUR ORDER.

Step 1: Verify eligibility.

Before submitting a return or exchange request, please ensure:

  • The product is in its original, unused condition.
  • You have the original purchase receipt.
  • The request is made within the permitted time frame under our return/exchange policy.

Step 2: Submit the request

Email us at info@amvinsports.ae with your order details and reason for return/exchange.

Step 3: Collection or exchange

Once approved, AMVIN Sports will collect the item or process the exchange at no additional cost.

COMPANY RIGHTS.

Order Cancellations by AMVIN Sports.
We reserve the right to cancel any order under the following circumstances:

  • Payment has not been completed within the required time frame.
  • The customer fails to collect the product.
  • There is an unresolved dispute related to a previous order.

Store Pick-Up & Payment Policy.
Products reserved for in-store pick-up will be held for 48 hours. If payment is not completed and the item is not collected within this period, AMVIN Sports may cancel the reservation.

Cancellations Due to Product Issues
Orders may be cancelled if a product is:

  • Found to be defective or damaged.
  • Out of stock or unavailable in inventory.

Refunds for cancelled orders will be processed to the original payment method if payment has already been made.

REFUSAL OF REFUNDS OR EXCHANGES

AMVIN Sports reserves the right to decline refunds or exchanges in the following cases:

  • Items are no longer suitable for resale.
  • Exchange requests submitted after 10 days of delivery.
  • Refund requests submitted after 7 days of delivery.

In such cases, the item will be returned to the customer, and applicable shipping fees will be charged.

CUSTOMER RESPONSIBILITY FOR ACCURATE ORDER INFORMATION

Customers are responsible for providing accurate contact details and delivery addresses at the time of purchase. AMVIN Sports will not be held liable for any loss, delay, or mis-delivery caused by incorrect or incomplete information.

If a courier is unable to contact the customer due to incorrect information, resulting in unauthorized redirection or receipt, the company is not responsible. However, if the item is still in our possession or with the courier, we will assist customers in resolving the issue wherever possible.